What travellers ask us

Message us on WhatsApp or fill in the planning form on this site. One of our consultants will contact you within a few hours to talk through the details of your journey.

Certainly. Every journey is designed for you alone, around your budget, your taste and your hopes for the trip. There is no single itinerary that suits everyone.

Cancellation terms depend on the type of booking and the destination, because each hotel and airline has its own. We explain every condition to you before you confirm, so you know exactly where you stand.

Your consultant usually contacts you within a few hours, sends the proposal once the details of your trip are clear, and tells you when to expect it. Each proposal states how long it is valid, because hotel and flight availability and rates change.

Nothing is booked until you have approved the proposal in writing and paid the amount due. We then confirm the bookings with the hotels and airlines and send you the confirmations.

In most cases, yes, depending on availability and each supplier's terms. We explain what any change involves before we make it, and nothing changes without your agreement.

Yes, whenever availability allows: we have arranged complete journeys a week before departure. The earlier you contact us, the wider the choice, especially in high season.

We use your details only to make your bookings, and share them only with the hotels, airlines and insurers involved. You can ask to see, correct or delete them at any time. The details are in our privacy policy.

The Maldives, Mauritius, Thailand, Indonesia (Bali), Singapore, the UAE and Russia. We add a new destination only after close study and a visit of our own.

Yes. We can include comprehensive travel insurance covering medical emergencies, trip cancellation and lost baggage.

Yes. Our team is available around the clock for the whole of your trip, to answer questions and deal with anything unexpected.

We do not insist on it, but we recommend it for every journey. Some visas require a medical insurance policy, and we will tell you if yours does when we plan.

Most destinations require a passport valid for at least six months, and a visa where one is needed. Travel documents are the traveller's responsibility; we explain the requirements for each destination and help you apply for any visa.

We send you a proforma invoice with the details of your journey, and payment is by bank transfer to the company's account. We never ask for payment before you have approved the proposal.

Usually, yes. Hotels and airlines generally ask for a deposit to secure a booking, with the balance due by a set date before you travel. The proforma shows each payment and when it is due.